Intercontinental Hotel Group - Train the Trainer Content


Highlights:
Intercontinental Hotel Group had a problem needing resolution. The front desk clerks at their hotels were not recommending their Priority Club Rewards program. We were tasked with creating 30 minutes of stand up training content to be delivered globally at hotel sites.
Challenges:
We created content chunks, provided time for learners to interact with the information and created job aids/reference materials so they could "own" the content. Our driver was the end user experience to affect a change with how our audiences approached customers. Translating the content into various languages was interesting and we found ourselves on conference call all hours of the night.